1. Introduction
Reel Otter (the "Service") is a product of Aarkam Software Inc. ("Company", "we", "our", or "us"). We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy ("Policy").
This Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our applications, or engage with any related services.
2. Information We Collect
2.1 Information You Provide to Us
- Name, email address, and contact details when you create an account
- Billing and payment information when you subscribe to paid plans
- Video files, titles, descriptions, thumbnails, and other media you upload
- Communications with us, such as support requests or survey responses
2.2 Information Automatically Collected
- IP address, browser type, operating system, and device identifiers
- Usage data such as pages viewed, links clicked, and the referring page
- Viewer interaction metrics (e.g., play, pause, watch time, completion rate) for embedded Reel Otter videos
- Cookies and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
We may receive information about you from third-party services such as payment processors, authentication providers, and analytics vendors.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Create and manage user accounts
- Process and manage payments
- Generate AI-powered videos per your requests
- Deliver video analytics dashboards and reports
- Communicate with you about updates, security alerts, and support
- Improve and develop new features and services
- Detect, prevent, and address technical issues or illegal activities
- Comply with legal obligations and enforce our Terms and Conditions
4. Legal Bases for Processing (EU/UK Users)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data under the following legal bases:
- Performance of a contract (Article 6(1)(b) GDPR)
- Legitimate interests (Article 6(1)(f) GDPR)
- Your consent (Article 6(1)(a) GDPR)
- Compliance with a legal obligation (Article 6(1)(c) GDPR)
7. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, and resolve disputes. User-uploaded videos can be deleted by the account owner at any time.
8. Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal data, such as:
- The right to access your personal data
- The right to correct inaccurate information
- The right to delete your personal data
- The right to port your data to another service
- The right to object to certain processing activities
To exercise any of these rights, please contact us using the details in Section 13.
10. Children's Privacy
Important: The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have inadvertently collected data from a child, please contact us so we can delete it.
11. International Users
We are based in the United States and process information there and in other countries. Your data may therefore be transferred to—and maintained on—servers located outside your jurisdiction. We implement safeguards such as standard contractual clauses where required.
12. Changes to This Privacy Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on this page and updating the "Last updated" date above.
13. Contact Us
If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at: